Guaranty-Warranty-Cancellations
(Terms and Conditions)
All computer systems are
warranted to be free from manufacture defects for a period of one (1) year from
the invoiced purchase date (some products are covered for longer period of time
depending on manufacturer's specification). The Limited warranty covers the
system, components, and In-House labor for the entire one (1) year period. All
other items carry a minimum (1) year repair or replacement warranty. Warranty
on microprocessors and memory modules that have been mishandled or damaged is
voided. Celto Computer Solutions offers a 7-day money back guarantee on most
purchases. Software is absolutely non-refundable in any case. The 7-day period
will start from the date when the order was delivered. After 7 days, no refund
is allowed. Certain models of laptops and PCs are 100% custom built and may not
be returned if not defective.
We will notify you by email when your refund has been processed.
Defective items may be returned for refund or replacement within the first 7
Days. Defective items after the initial 7 Day period, may be returned for
replacement only.
All
returns subject to the following restrictions:
All products must be returned in original condition free from any physical
damage, including packaging, documentation, manuals, and accessories.
Certain hardware items and all custom/special orders may only be returned for
exchange if defective. No returns or refunds will be accepted.
All returns must be shipped freight prepaid.
OEM CPUs and Software is absolutely non refundable. Software can only be
purchased with System or Hardware only.
Shipping, handling, card fees and insurance are not refundable.
Warranty on microprocessors and memory modules that have been mishandled or
damaged is voided. Only those items that are determined to be free from damage
will be exchanged or refunded.
Warranty does not apply to physical damages.
Warranty does not apply to special ordered items. Meaning items we do not carry
on a regular basis.
Warranty against hot, stuck or dead pixels on all our LCD products, from
monitors, laptops is 8 or more pixels. Please refer to the manufacturer
specification.
Refunds may take up to 30 days after we received the item.
After the initial 1-year warranty, all returns and/or replacements must be
handled directly with the manufacturer. Please review the specific warranty
supplied with each product.
Extended Warranty is available; Contact Us for pricing .
Returns Policy
Return policy: All returns require an GRA (Goods Return Authorization).
To receive a GRA, please email to request information (
Celto Computer Solutions do not accept any shipments without a valid GRA.
Every open or used software is not refundable under any conditions.
Shipping and handling charges are not refundable.
